Shipping policy

Shipping Policy

Last Updated: October 22, 2026

1. Order Cut-Off Time

Our order cut-off time is 6:00 PM Europe/London local time, which follows the applicable UK seasonal clock change. This order cut-off is separate from customer support hours. Order-processing business days are Monday through Friday. Orders received after 6:00 PM, or on a Saturday, Sunday, or other day when order processing is not carried out, will begin processing on the next processing business day. The cut-off time does not guarantee that an order will ship on the same day it is placed.

2. Order Processing Time

Orders are processed within 1–3 business days. For order-processing calculations, business days are Monday through Friday, and only days on which order processing is carried out count toward this estimate. Orders received after the cut-off time or on a Saturday, Sunday, public holiday, or another day when order processing is not carried out will begin processing on the next processing business day. Processing business days are Monday through Friday; a public holiday is counted only if order processing is actually carried out on that day.

Processing time is separate from transit time. Processing time covers the period before the parcel is handed to the carrier.

3. Shipping Destinations and Estimated Transit Time

Our standard estimated transit time is 6–9 business days only for destinations and shipping services to which this estimate applies. Transit time begins when the carrier receives the parcel and is separate from the 1–3 business days required to process an order. The 6–9 business-day estimate is not confirmed for every country or region and applies only where the relevant shipping service and estimate are actually offered at checkout. Before completing payment, review the shipping options and any delivery estimate displayed at checkout for your specific destination. Shipping availability and the estimate applicable to your order depend on the options actually offered at checkout. If checkout does not offer delivery to your destination, shipping to that destination is not available through that checkout. For the purpose of expressing this estimate, business days are counted as Monday through Friday. This is a counting convention only; it is not a statement that the carrier collects or delivers parcels on every weekday. The actual carrier collection and delivery days, including any weekend or public-holiday service, depend on the carrier and service available for the destination. We do not have a verified destination-by-destination carrier delivery-day list in this policy and do not represent that the same transit-time estimate or delivery schedule applies to every country or region. The delivery option and estimate shown for your destination at checkout are the applicable estimate for that order.

Where the 6–9 business-day transit estimate applies to the destination and service selected, the combined estimate for processing and transit is generally 7–12 business days, calculated by adding the 1–3 business day processing period and the 6–9 business day transit period. This estimate starts when the order enters the processing stage; it is not an estimate or guarantee of the total time from the moment an order is placed, because an order may wait until the next processing business day before processing begins. The estimate is not a guarantee. Actual delivery times may vary by destination and circumstances outside our control. We do not state a separate transit-time range for individual countries unless that range has been confirmed.

Delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Carrier delays
  • Customs processing
  • Incorrect or incomplete shipping information
  • Public holidays
  • High order volumes

4. Shipping Costs

We offer free shipping for destinations where delivery is available through our store. Free shipping applies to the shipping options offered for the destination at checkout before payment; please review the destination and option shown there for your order. We do not claim that shipping is available to every country or territory. If checkout does not offer delivery to your destination, delivery there is not available through that checkout. Free shipping is available only for destinations and shipping options for which checkout displays a free-shipping option. The countries and regions actually enabled for delivery may change; checkout is the source of the available destination and shipping option for an individual order.

5. Shipping Origin and Fulfillment

Meroshoes is an online retail store serving customers internationally. Orders are processed and shipped through fulfillment and logistics arrangements used for order delivery. The dispatch location may vary. Meroshoes remains the point of contact for order processing, shipment coordination, and customer support.

6. Tracking Information

After an order has shipped, tracking information will be sent by email when available. Tracking events may not appear immediately after dispatch; please allow time for the carrier's tracking system to update. The carrier and tracking availability may depend on the destination and shipment.

7. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout. If you notice an error in your shipping address, contact us as soon as possible at hello@meroshoes.com. We cannot guarantee that an address change can be made after an order has entered processing or has shipped. Once an order has shipped, we may be unable to modify the address or redirect the parcel.

8. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or additional fees may apply depending on the destination country's regulations. Any such fees charged by local authorities are the customer's responsibility unless applicable law provides otherwise. Customers are responsible for ensuring that the shipping information provided complies with local import requirements.

9. Delays, Missing, or Lost Packages

Although we provide estimated delivery times, delivery may be delayed by carriers, customs processing, weather, or other unexpected circumstances. If your parcel appears delayed or has not arrived within the estimated timeframe, contact us at hello@meroshoes.com with your order number. We will review the available shipment information and assist with the next steps. Any replacement, refund, or other resolution will be handled in accordance with the circumstances, our applicable policies, and consumer rights under applicable law.

10. Contact Information

For shipping questions, please contact Meroshoes:
Email: hello@meroshoes.com
Phone: +44 787-403-6589
Business Address: 750 WINDMILL LANE, DENTON, MANCHESTER, SCT M34 2FS, United Kingdom

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (GMT; fixed GMT year-round)
Sunday: Closed