Refund policy

Return & Refund Policy

Last Updated: October 21, 2026

1. Return Window

At Meroshoes, we aim to make our return process clear. Customers may request a return within 30 days after the delivery date. Please contact us before sending any item back. Returns must follow the instructions and return address provided by our customer support team.

2. Return Eligibility

For a return requested under this voluntary policy, items must meet the following conditions, subject to any cancellation, return, refund, or remedy rights that cannot be excluded under applicable law:

  • Items must be unused, unworn, and unwashed.
  • Items must be in the same condition as received.
  • Original tags and packaging must be included.
  • Any original accessories supplied with the item must be included.
  • Proof of purchase, such as an order confirmation or receipt, must be provided.

Items that have been worn, washed, damaged, altered, or used may not be eligible for a voluntary return under this policy. This does not limit any statutory rights or remedies that cannot be excluded under applicable law. We do not add a separate hygiene-seal or intimate-apparel exclusion in this policy; any item-specific restriction must be clearly disclosed before purchase and must be permitted by applicable law.

3. Return Process

To request a return, email hello@meroshoes.com with your order number and the reason for the return.

We will review your request and, where appropriate, provide return instructions and confirm the applicable return address.

The address on file for returns is: 750 WINDMILL LANE, DENTON, MANCHESTER, SCT M34 2FS, United Kingdom. This is provided for reference only and is not an instruction to send a parcel without approval. You must contact us and obtain return instructions and confirmation of the applicable return address before sending any item. Do not send a return until our customer support team has provided those instructions.

4. Return Shipping Costs

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, contact us with your order number, a description of the issue, and photos showing the problem where possible. Meroshoes will cover the applicable return shipping cost for items that are defective, damaged, or incorrect.

We will review the issue and discuss an appropriate resolution, subject to the circumstances and applicable law.

Customer-Initiated Returns

For returns for personal reasons, including change of mind, unwanted items, incorrect size selection, or personal preference, customers are responsible for return shipping costs.

We do not charge restocking fees.

5. Refund Process

After we receive the returned item, we will inspect it. Please allow 1–3 business days after we receive the returned item for inspection. We will notify you by email about the return status.

After inspection, we will notify you of the return decision. If a refund is approved, we will initiate it to the original payment method without undue delay, subject to applicable law and any necessary checks. The 1–3 business day period above is the estimated inspection period only; it is not a deadline for approving or issuing every refund. After a refund has been issued, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account. The store's general estimate for this payment-provider stage is an additional 5–10 business days, but this is not a fixed deadline or guarantee. Actual timing depends on your bank, card issuer, or payment provider. This voluntary 30-day return policy does not replace or restrict any cancellation, refund, or other consumer rights that cannot be excluded under applicable law.

6. Exchanges

Please contact us at hello@meroshoes.com if you receive a defective, damaged, or incorrect item and need assistance. Any available resolution will be discussed based on the circumstances and applicable law. We do not promise a general exchange service under this policy.

7. Damaged or Incorrect Items

Please inspect your order after delivery. If you receive a defective, damaged, or incorrect item, contact us as soon as reasonably possible and provide:

  • Your order number
  • A description of the issue
  • Photos showing the problem, where possible

Our team will review the information and provide instructions for the next steps. This process does not limit any rights you may have under applicable law.

8. Late or Missing Refunds

If you have not received your refund after the expected processing period:

  • Check your bank account again.
  • Contact your bank, card issuer, or payment provider to ask whether the refund has been posted.
  • Contact us if the issue continues, and include your order number.

We will assist with checking the status of the refund issued by Meroshoes.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at hello@meroshoes.com and include your order number. We cannot guarantee cancellation after an order has entered processing or has shipped. If an order cannot be cancelled, you may contact us about a return after delivery under this policy, subject to applicable law.

10. Contact Information

For return or refund questions, contact Meroshoes:
Email: hello@meroshoes.com
Phone: +44 787-403-6589
Business Address: 750 WINDMILL LANE, DENTON, MANCHESTER, SCT M34 2FS, United Kingdom

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (GMT; fixed GMT year-round)
Sunday: Closed